Help

A computer with Chrome, Edge, Brave, Opera, Vivaldi, Arc or Firefox, your itslearning login, and an AI app that can use MCP, for example Claude or Codex (see the guide).

No. The extension needs Chrome, another Chromium browser or Firefox on a computer. Safari isn't supported. Once your library is synced, you can search it from the AI you've connected.

We've only tested with SDU's itslearning. If your school uses itslearning, try it, and write to us if something doesn't come through.

No. We give your own AI access to your material with sources. We write no summaries or answers ourselves; the AI you chose does that.

When the browser starts, every 30 minutes, when you open itslearning, and when you press Sync now. Only while the browser is open. The interval (15, 30, 60 or 120 minutes) and automatic sync can be changed in the extension's settings.

Because the extension couldn't get text out of it: an image without printed text, handwriting, an old .doc or .xls file, an encrypted file, or a file over 50 MB. It still gets a note with title and link, so your AI can point to it.

Lecture recordings contain the teacher's work and the voices of other students who never agreed. The extension doesn't download video or audio files, and they get no note.

The extension shows why: Signed out of itslearning (sign in again in the extension), Uploads paused (the subscription isn't active; check My account), Library full (over 500 MB), Syncing in another browser (it retries later), or Can't reach itslearning / Can't reach Docta.

Your version of the extension is too old for the server. It normally updates itself; to do it right away, follow the update guide.

Yes, with the same account and the same itslearning user. They sync one at a time. One account can't be used by two different itslearning users.

It's deleted from your library too at the next sync. The same goes for courses you can no longer see and courses you untick in the extension.

Follow the guide. In Claude you add Docta as a connector on claude.ai. ChatGPT works only through Codex.

Check under My account that there has been a sync and the subscription is active. Then ask it to search Docta with words that are in the material, ideally in the material's language.

We don't see your questions to your AI; your AI provider does. Our logs show that your AI called the server (time and status code), but not what it searched for.

Under My account → Payment, receipts and cancelling. You keep access to the end of the period.

Semester (DKK 19 a month) gives you this semester's courses only. Degree (DKK 39) gives you all your semesters, so you can look up what you had last year. You can switch under My account: up straight away, down from the next renewal. See pricing.

Within 14 days of buying, yes: you get back the unused share of the period you paid for. Withdraw with the form, by email or with Withdraw under My account. After that we don't refund.

They're emailed by Stripe and are under My account → Payment, receipts and cancelling.

No. They're turned into text in your browser. We receive the text, title, course, folder and the link to itslearning. See security and data.

Under My account → Download all my data. You get a zip file with your library as markdown and your account details.

Under My account → Delete my account. The account is deleted right away, and you get a confirmation by email. Copies in our encrypted backups disappear automatically within 4 weeks and are never restored. Payment records are kept as bookkeeping law requires. Then uninstall the extension; that removes its itslearning sign-in too.